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Posted on: December 21, 2021


How do I text-to-911?
• Find the message or messaging icon or menu choice on your phone. Do not use a text app you downloaded.
o Select 'create a new text message'.
o Put 911 in the to: field.
o Put your emergency and your location in the message body.
o Do not attach or send pictures or videos.
o Keep your message short and do not use abbreviations.
• After you enter your text, press send.
• The 911 center will reply within 20 seconds to one minute.
• Continue your dialog with the 911 center, and follow their instructions.
When do I text-to-911?
Make a voice call when you can. Text if you can't make a voice call, or if a voice call would put you in danger. Text-to-911 is not as fast as making a voice call. The 911 center may ask you to make a voice call if you don't know your location.
What else to I need to know?
• Your phone must be able to send a text message. You can find out by texting a friend or family member to be certain.
• Text-to-911 is not a priority service. It can be delayed. You can't send more than 160 characters.
• If text-to-911 doesn't go through, you will get a 'bounce-back' message telling you to make a voice call to 911.
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