DTE Energy has implemented service quality and reliability standards defined by the Michigan Public Service Commission (MPSC). These standards provide customers a $25 credit upon request if our investigation of your request determines you have experienced any of the following:
- An outage* of more than 120 hours under catastrophic conditions. Catastrophic conditions are defined as an event that results in an official state of emergency or an event that results in an interruption of 10 percent or more of the utility’s customers.
- A power outage* of more than 16 hours under non-catastrophic conditions.
- Eight or more outages* during a 12-month period. Once a credit has been received, the 12-month period resets.
*A power outage consists of full or partial loss of service for longer than five minutes. Your account must be open to be considered for an electric reliability credit request.